Refund policy

ALL SALES FINAL & REFUND POLICY

Last Updated: August 23, 2026

Thank you for shopping with us. Please review this policy carefully before completing your purchase.

ALL SALES ARE FINAL.

All purchases made through our store are FINAL SALE. Once an order has been placed, we do not accept returns, exchanges, refunds, or cancellations, except where required by applicable law or as specifically provided below.

By completing a purchase, you acknowledge and agree to this All Sales Final & Refund Policy.

REVIEW YOUR ORDER BEFORE PURCHASING.

Customers are responsible for carefully reviewing their order before completing checkout. Please confirm all product selections, sizes, colors, quantities, personalization, shipping information, and other order details before submitting your purchase.

We are not responsible for incorrect selections or information entered by the customer.

ORDER CANCELLATIONS

Orders cannot be canceled or modified after they have been submitted. Because we begin processing orders as quickly as possible, we cannot guarantee changes to an order once it has been placed.

RETURNS & EXCHANGES

We do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind
  • Ordering the wrong product
  • Selecting the wrong size or color
  • Purchasing the wrong quantity
  • Finding the product elsewhere at a different price
  • No longer wanting or needing the product
  • Other customer ordering errors

Please carefully review product descriptions, specifications, measurements, sizing information, photographs, and other available information before purchasing.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 calendar days of delivery.

Please provide:

  • Your order number
  • Your name and email address
  • A description of the problem
  • Clear photographs showing the item and the issue
  • Photographs of the packaging when shipping damage is involved

We will review the claim and determine the appropriate resolution based on the circumstances and applicable law. Depending on the situation, this may include a replacement, store credit, refund, or another appropriate remedy.

Please do not discard damaged merchandise or packaging until your claim has been reviewed.

SHIPPING & DELIVERY

Shipping charges are non-refundable except where otherwise required by law.

Customers are responsible for providing a complete and accurate shipping address when placing an order. We are not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

If a shipment is returned to us because of an incorrect address, refusal of delivery, or other customer-related delivery issue, additional shipping charges may apply before the order can be reshipped.

LOST OR MISSING ORDERS

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier and notify us as soon as possible.

Claims involving lost, missing, or undelivered packages will be reviewed individually based on tracking information, carrier documentation, and applicable law.

CHARGEBACKS & PAYMENT DISPUTES

If you experience a legitimate problem with your order, please contact us first so that we have an opportunity to investigate and resolve the issue.

Our All Sales Final Policy does not prevent customers from exercising rights provided by their financial institution or applicable law. However, initiating a payment dispute does not automatically entitle a customer to a refund when an order was properly fulfilled according to the terms agreed to at purchase.

We reserve the right to provide relevant order records, tracking information, policy disclosures, and communications to payment processors or financial institutions when responding to payment disputes.

CONSUMER RIGHTS

Nothing in this policy is intended to waive, restrict, or eliminate any consumer rights that cannot legally be waived under applicable federal, state, or local law.

Where applicable law requires a refund, replacement, cancellation, or other remedy despite this All Sales Final Policy, we will comply with those legal requirements.

POLICY AGREEMENT

By completing a purchase from our store, you acknowledge that you have had an opportunity to review this policy and understand that ALL SALES ARE FINAL, subject to the exceptions and legal rights described above.

We strongly encourage customers to review their entire order before completing checkout.

QUESTIONS OR ORDER ISSUES

If you have questions regarding this policy or need assistance with a damaged, defective, incorrect, or missing order, please contact us using the contact information provided on our website or email us at sales@getakluu.com